Policies

Security is our highest priority to ensure the confidentiality of your personal information. We securely store all information on our site. This includes personal information such as your first and last name, personal and business address, telephone number, postal address and email address. The information you provide is not shared with unauthorized third parties.

We may share your information, only as minimally as necessary, to companies related to your travel itinerary such as airlines, hotels, ground operators, local tour companies, sponsors and other suppliers.

Notice

Last updated August 19, 2013.

At Hotel del Gobernador®, we are committed to protecting and respecting your privacy by observing the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility. This policy sets out the basis for how any personal data we collect or that you provide to us will be processed. Please read the following information carefully to understand the treatment given to the information you provide us both personally and when you use the services we offer on our website.

If you do not agree with our way of collecting or processing your personal data, we ask you in the most attentive manner to refrain from providing them, with the understanding that the Hotel will reserve the right to provide the services that may be required. requested.

The purposes of data processing.

The information you provide us helps us understand your needs and interests and to provide you with quality services. We use your information to communicate with you, provide you with service and support, to update you on services and promotions that may interest you, as well as to learn about your complaints, questions and preferences. Occasionally we may also use your information to contact you for market research relating to our products or services. We will always give you the opportunity to unsubscribe from market research, customer surveys or informational emails sent to you.

Likewise, the personal data you provide us is very useful for the following purposes:

To process your reservations, process your purchase orders for products and/or services intended to make your stay with us more comfortable;

To keep you up to date with news, calls and other activities relevant to our products and services. As well as to offer you information about special promotions that are most tailored to your tastes and preferences;

To carry out our obligations arising from any contract entered into between you and us;

To allow you to access our online services, if you are eligible and choose to do so;

To notify you of changes to our service, and

To notify you of any changes to our Privacy Policy.

Data collected online may also be combined with information you provide to us through other means.

Information collected from users.

At Hotel Del Gobernador® we collect information in different ways including our website. Said personal information that the user voluntarily provides us directly or when entering our site when using any of the services provided therein, is subject to the confidentiality and privacy rules that we apply at the Hotel. Among the information requested from users to provide them with a quality service is: name, surname, sex, date of birth, name of the company where they work, address, country of origin, email address, home telephone number and From his job. In some special cases, information known as sensitive will also be requested, because it is a type of confidential information and could affect the most intimate sphere of the user. These data could be: credit card number and general health status, compromising the Hotel to give this data appropriate use and only for the purposes indicated in this Privacy Notice and always within the margins permitted by the Law.

The options and means that Hotel Del Gobernador® offers users to limit the use or disclosure of their data.

At Hotel Del Gobernador® the necessary measures are taken to protect the personal information collected against unauthorized access, disclosure, alteration or destruction and to keep personal information accurate and updated in accordance with the provisions of the Federal Law on Protection of Personal Data in Possession of Individuals in force in Mexico. We also require our employees, associates and service providers to take reasonable steps and efforts to maintain the confidentiality of the personal information we share with them.

For online transactions we use encryption mechanisms and secure protocols to protect the transmission of data from web pages to our databases. Unfortunately, transmission mechanisms over the Internet are inherently insecure so the protection of data in such transmissions cannot be guaranteed. For your own security and privacy, we recommend that you do not send sensitive information in any email communication you send to us.

The means to exercise the rights of access, rectification, cancellation or opposition, as well as the revocation of consent for the processing of personal data.

The user may exercise the rights of access, rectification, cancellation or opposition to the processing of their personal data, as well as request the revocation of their consent for the processing thereof, through the email account ventaspersonalesgobernadormerida.com.mx. Once your request is received by us and meets the requirements established in the relevant Law, we will respond in the times and manner indicated in said regulations.

Hotel Del Gobernador® may deny access to personal data, or to rectify or cancel it or grant opposition to its processing, in the following cases:

When the applicant is not the owner of the personal data, or the legal representative is not duly accredited to do so;

When the applicant's personal data is not found in its database;

When the rights of a third party are violated;

When there is a legal impediment, or the resolution of a competent authority, that restricts access to personal data, or does not allow rectification, cancellation or opposition thereof, and

When the rectification, cancellation or opposition has been previously made

In the event of a refusal by the Hotel to exercise any of the rights, regarding your personal data, by its owners, it will inform the reason for its decision within the deadlines established for this purpose, by the same medium in which the request was presented.

Likewise, Hotel Del Gobernador® will not be obliged to cancel personal data when:

It refers to the parties of a private, social or administrative contract and is necessary for its development and fulfillment;

When they must be treated by legal provision;

When it hinders judicial or administrative actions linked to tax obligations, the investigation of crimes or the updating of administrative sanctions;

When they are necessary to protect the legally protected interests of the owner;

When they are necessary to comply with an obligation legally acquired by the owner, and

When they are the subject of treatment for prevention or for medical diagnosis or the management of health services, provided that said treatment is carried out by a health professional subject to a duty of secrecy.

Data transfer.



We want the level of service you receive to be of excellence. To achieve this, we share your information with other service providers, whose addresses may be located both within Mexican territory and outside it, for which we are committed to taking appropriate actions to ensure compliance with the principles of protection of personal data. , as well as the necessary measures to guarantee that your information is handled in accordance with the terms agreed in this privacy notice.

Hotel Del Gobernador®, to meet your needs and interests, as well as to provide you with better services, may share your information according to the following:

Collection companies. We may share your information with third party vendors to provide collection services for various goods or services provided to you by the Hotel.

Business partners. From time to time we may partner with other companies to promote and/or sponsor promotions and special offers, in these cases we may share your information with a third party seeking greater benefit for you as a result of our commercial alliances.

On-Site Services. We may share your information with local service providers located in nearby locations of interest to our visitors who provide services such as spa treatments, golf, tours or restaurants, etc.

Service Providers: In some cases we rely on third-party providers to provide goods or services such as credit card collection, reservation services, travel agencies, etc. who may provide services in connection with our website, provide news or special packages for which purposes we require sharing your personal information. The Hotel provides these third parties with only the minimum information required for these purposes.

Business Transactions: As we develop our business, reorganizations, restructurings or asset sales may occur. In the event of a sale, consolidation or transfer of assets, Hotel Del Gobernador reserves the right to transfer, sell or assign the information collected including without limitation personal and non-personal information to one or more third parties.

When the transfer is provided for in a Law or Treaty to which Mexico is a party;

When the transfer is necessary for prevention or medical diagnosis, the provision of healthcare, medical treatment or the management of healthcare services;

When the transfer is made to controlling companies, subsidiaries or affiliates, or to a parent company or to any company that operates under the same internal processes and policies;

When the transfer is necessary by virtue of a contract concluded or to be concluded in the interest of the owner, by the person responsible and a third party;

When the transfer is necessary or legally required for the safeguarding of a public interest, or for the procurement or administration of justice;

When the transfer is necessary for the recognition, exercise or defense of a right in a judicial process;

When the transfer is necessary for the maintenance or fulfillment of a legal relationship between the person responsible and the owner;

If there are sufficient reasons to identify, contact or initiate legal action against someone who is violating the privacy, security and property rights of the Hotel, its visitors, guests, employees, suppliers or the general public, and

If in good faith the Hotel considers this disclosure necessary or convenient.

The procedure and means by which Hotel Del Gobernador® will inform the owners of changes to the Privacy Notice.

At Hotel Del Gobernador® the Privacy Notice is reviewed periodically to ensure that it remains appropriate for the purposes it pursues. The modification of the terms and conditions indicated in this Privacy Notice may be made without prior notice. When any modification is made to these terms and conditions, they are made available to users on the Hotel's main page www.gobernadormerida.com.mx, as well as at the Hotel reception along with the date of the modification. All changes to the policy are effective upon publication. Use of the site and/or services constitutes acceptance of the Privacy Notice most recently published therein.

Non-personal information.

As is the case with almost all Internet sites, Hotel Del Gobernador® uses cookies and other technologies to provide content specific to your interests, to process your reservations and requests and/or analyze visiting patterns. Isolated cookies cannot be used as a means to reveal the identity of the person using the site. These identify the type of browser but not the person when visiting our sites. If you wish to delete cookies from your computer you can do so using your browser (you can consult the “help” option in your browser for more information on how to delete cookies from your computer).

We may also collect information using “pixel tags”, “web beacons”, “clear gifs” or similar means (generically “pixel tags”) that allow us to obtain non-personal or aggregate information, for example domain names, the areas of the site that you you visit, your operating system, the version of operating system you are using, the browser version and the URL prior to your visit. This information is used to improve your experience on the site and understand traffic patterns.

We may also use third-party advertisements on our sites. These advertisers may also use cookies and pixel tags to identify, among other things, which ads have been shown to you and on which pages. The Hotel has no control over the use of this technology by third parties and therefore cannot be held responsible for their actions and policies.

Non-personal information does not identify you personally so we may use or disclose it for some purpose. If this information is combined with some personal information for example your email then the information will be treated as personal information in all cases in accordance with our policy.

Use of the Hotel Del Gobernador® website and links to other sites.

It is clarified to the user that when entering the Hotel's site, it may contain links to other websites, and the personal information that the user enters could be transmitted to said third-party sites, therefore, the Hotel assumes no responsibility for the handling of data transmitted through these links. The links provided on the Hotel's site are exclusively for the convenience of the user and for informational purposes only. The Hotel states that it does not know all the information contained in these websites, so the inclusion of these links on the site it owns does not imply any type of endorsement or approval on its part with respect to the content, advertising, products, services. , policies or other materials on or available through such websites, therefore we will not assume any responsibility for their content. If the user accesses any of these links, they will do so under their own responsibility and risk.

The identity and address of the person responsible for collecting them.

In order to comply with the provisions of Section I. of Article 16 of the Federal Law on Protection of Personal Data Held by Private Parties, the legal entity called Servicios Modernos para Hoteles y Restaurantes, SA de CV, with address in the property located at Calle 59 Number 535 by 66, Centro, CP 97000, in the City of Mérida, Yucatán, as responsible for the personal data obtained at the Hotel Del Gobernador®, who will promote their protection by within the organization and will inform our service providers of this privacy policy for its faithful compliance, and will also be responsible for processing the requests of the owners of personal data, for the exercise of their rights in accordance with the stipulated in the aforementioned Law.